Privacy Statement

PRIVACY POLICY

Shelter Structures America Inc. dba Weknowtents.com Privacy Policy

Shelter Structures America Inc. owns and operates the Web Site “weknowtents.com” (the “Site”) as a convenient ecommerce platform to facilitate some of the company’s sales to its customers. Shelter Structures America is a wholesaler selling to businesses. As part of the transactions facilitated on the Site Shelter requires its customers to provide certain information. The Shelter Team understands the importance of keeping our client’s information private and secure. That is why this store is powered by BigCommerce.com, one of the leading ecommerce platforms in the US.  Thank you for your trust in us that we take every precaution to keep your data secure and private.  By using the “Site” you are consenting to these policies and practices described in this privacy policy.

 This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.weknowtents.com (the “Site”). By using the Site, you are agreeing to the practices and policies described in this Privacy Policy.

 

PERSONAL INFORMATION COLLECTED

(1)    Automatic Information:

When you visit weknowtents.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the “Site”, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the “Site”, and information about how you interact with the “Site”. We refer to this type of information as “Automatic Information”. Such information i.e. gets collected through the use of “Cookies” or Log File tracking.

(2)    Information you provide to us:

In addition, we collect Information that you provide to us such as your business and personal information, information about your business and your payment information. We refer to this type of information as “Your Personal Information”. Your Personal Information is needed to process your orders.

(3)    Information from Third Parties:

We may receive information from outside providers such as logistics companies including shipping updates, confirmations of orders received or address changes.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We only use your Personal Information to fulfill your orders placed on the Site to facilitate payment, shipping and for general service or support.  

Additionally, we may use your information to:

- Communicate with you (phone, email, chat, text);

- Screen our orders for potential risk or fraud;

- Ensure legal compliance, prevent bank and credit fraud

- Provide Service and Support

- Provide customized advertisement / product recommendations

 

COOKIES NOTICE:

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened, and the links were viewed.

Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our Websites as well as other websites and interactive services.

 

SHARING YOUR PERSONAL INFORMATION

We are not in the business of selling your information. We share your Personal Information with third parties such as Bigcommerce.com, Paypal, Braintree, Stripe or the other payment gateway providers that we are using.

We also need to provide your information to logistics providers including but not limited to FEDEX, UPS and USPS just to name a few to ship your orders to you.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

 

We also may share your information with the manufacturer of the products.  I.e. when we manufacture flame certificates that show your business information and phone numbers just to provide an example.

In the unlikely event of an acquisition of our business, customer information would be considered part of the business assets to be transferred. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We do not sell outside of North America on weknowtents.com. If you are outside of North America and wish to purchase from us, please contact us at
admin@weknowtents.com. As a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident, please note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

CALIFORNIA CONSUMER PROECTION ACT, January 2020

Supplement for our California based clients effective as of April 16, 2020:

Our Privacy Policy refers to personal information that we collect, the sources from which we collect it, the purposes for which we use it, the limited circumstances under which we share personal information, and with whom we share it. These additional disclosures are required by the California Consumer Privacy Act and apply to California residents: 

1.      Categories of personal information collected.

The personal information that we collect fall into the following categories established by the California Consumer Privacy Act: 

o   identifiers such as your name, alias, address, phone numbers, or IP address;

o   personal information, such as a credit card number;

o   age, gender, or other protected classifications, for example if you create a child profile or baby registry;

o   commercial information

o   Internet or other electronic network activity information, including content interaction information, such as content downloads, streams, and playback details;

o   geolocation data, such as the location of your device or computer;

o   professional information

o   inference data, such as information about your purchase preferences.

2.      Categories of personal information disclosed for a business purpose.

The disclosed personal information falls into the following categories established by the California Consumer Privacy Act,

o   identifiers such as your name, address, phone numbers, or IP address, for example if we use a third-party carrier to deliver your order;

o   personal information, such as a credit card number, for example if we use a third-party payment processor;

o   your age, gender, or other protected classifications, for example if you choose to participate in a survey distributed by a survey provider;

o   commercial information, such as the details of a product or service you purchased if a third-party service provider is assisting to provide that product or service to you;

o   internet or other electronic network activity information, such as if we use a service provider to help us gather crash reports for analyzing the health of our devices and services;

o   geolocation data;

o   audio or visual information, for example if a service provider reviews recordings of customer service phone calls for quality assurance purposes, and

o   professional information, for example if we provide your account details to a service provider if you i.e. wish to obtain financing.

3.      Right to Request Access to or Deletion of Personal Information: 

You may have the right under the California Consumer Privacy Act to request information about the collection of your personal information by Shelter, or access to or deletion of your personal information. If you wish to do any of these things, please contact us at the information provided below.

4.      No sale of personal information:

In the twelve months prior to the effective date of this Disclosure, Shelter has not sold any personal information of consumers, as those terms are defined under the California Consumer Privacy Act.

5.      No Discrimination:

Shelter will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.

 

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 18. We do not enter into business transactions with minors nor will we store any information of minors on our Site.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail admin@weknowtents.com or by mail using the details provided below:

Shelter Structures America Inc., 405 Via Chico Suite 1, Palos Verdes Estates, CA 90274